SHIPPING & RETURNS

INTERNATIONAL SHIPPING

The item will be shipped out within 2-3 weeks depending on which product you have purchased. The shipping period may vary, as all jewellery is made by hand in our workshop in Barcelona. Each piece is custom-made for the customer after the order has been placed. If you need your piece urgently, please contact us before you make an order to check the date by which you will be able to receive your purchase. Every effort will be made to have your piece shipped to you on time.

  • International delivery times vary depending on the country of destination.
  • All international orders will be shipped by Correos or UPS. An e-mail containing your tracking number will be sent to you once your package has been shipped.
  • You may be subject to import fees and duties upon delivery.
  • Make sure that you enter the correct mailing address. Once the item has been shipped, we are not responsible for any damaged, lost, or stolen packages.
  • Please note: the prices stated on the website include the sales tax. In the case the recipient refuses to receive the parcel, the order will be returned to Spain and will not be re-shipped. Relevant expenses (round- trip shipping, customs, etc.) will be deducted from the refund.

 

SHIPPING RATES: 

Spain: Peninsula, Andorra - Standard Shipping (2-5 working days) - 8€; Balearic islands - Standard Shipping (2-5 working days) - 10€; Canary islands - Standard Shipping (2-5 working days) - 15€

EU: Austria, Belgium, Denmark, France, Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland - Standard Shipping (2-5 working days) - 20€

USA: Standard Shipping (5-7 working days) - 40€ 
Japan: Standard Shipping (5-7 working days) - 60 €
South Korea: Standard Shipping (5-7 working days) - 60€

Free Shipping with order over 450€.

 

INTERNATIONAL REFUNDS AND RETURNS

All items of MABYMA are handmade. You will not be eligible for a refund or exchange for change of mind as each item is custom-made according to the customer’s specifications or preference, including size and colour, once the order is placed.

If you have any inquiries regarding a product defect or the size of the item, please contact us via Contact page within 24 hours after receipt.

You are responsible for the cost of return shipping (it may differ depending on your region).

Once we receive the returned parcel, a quality inspection will be performed to ensure you get your refund as quickly as possible.

Please note that the items are your responsibility until they arrive at the workshop. The item returned must be unused and in the original condition including its original packaging. Be sure to keep your postage receipt to make your return easier. Any item in an unsuitable condition will be sent back to you.

Items can be returned to the following address:

Carrer de Pallars, 74, 3r 4a, Barcelona, Spain, 08018